Current Opportunities

Two female Real Estate professionals collaborating, talking, taking notes and using laptop

Join our Team

Interested in using your skills to support protection for real estate consumers? We offer challenging careers that help you reach your potential. Our staff members have a wide range of experience and expertise, with backgrounds in law, accounting, real estate, communications, adult education, information technology and customer service. We provide employees with opportunities to grow their skills and broaden their expertise and knowledge.

RECBC is committed to employment equity. We encourage applications from all qualified candidates. All applicants must be legally entitled to work in Canada.We would like to thank all applicants for their interest in career opportunities at RECBC. Only those considered for an interview will be contacted.

Career Opportunities

  • Technical Support Representative

     

    ABOUT US:

    The Real Estate Council of British Columbia protects the public interest by enforcing the licensing and licensee conduct requirements of the Real Estate Services Act. We license individuals and brokerages engaged in real estate sales, rental and strata property management, set entry qualifications, investigate complaints against licensees and impose disciplinary sanctions under the Act. 

    We are responsible for ensuring that the interests of consumers who use the services of real estate licensees are adequately protected against wrongful actions by real estate professionals. We encourage public confidence by impartially setting and enforcing standards of conduct, education, competency and licensing for real estate professionals. 

    We are accountable to the government, and we advise the government on real estate industry issues. 

    We currently have an opportunity for a Technical Support Representative to join our team.

     

    WHAT YOU WILL BE DOING:

     

    Reporting to and under the Senior Manager of Technology, the Technical Support Representative is primarily responsible for providing tier 1 & tier 2 technical support to all internal and external stakeholders. The Technical Support Representative will also assist the technology team with ongoing IT projects that may arise.   

    • Provide tier 1 & tier 2 technical support services for all external stakeholders, primarily assisting Licensee’s with online license renewals, through multiple support channels (email, phone, chat).
    • Triage support issues, resolve directly or coordinate resolution with other members of the technology team, the Licensing department or broader external support providers.
    • Carefully track and communicate progress on issues being resolved.
    • Coordinate with external technology providers on bug resolution and trends.
    • Update and coordinate the external help desk knowledge base and FAQ.
    • Meet service level expectations in response time and quality of service.
    • Identify, propose, and implement opportunities for support process improvements.
    • Assist in the asset management and technology lifecycle procedures
    • Occasionally providing technical support for internal stakeholders.
    • Perform other duties of similar scope and complexity as assigned.
    • Train non-technical employees in the use of technology.

     

     

    WHAT YOU BRING TO THE TABLE:

    • Ability to communicate effectively, both orally and in writing
    • Excellent customer service skills
    • Ability to communicate technical information to non-technical users 
    • Keen understanding of support etiquette through each different support channel
    • Proven ability to document technical support requests from intake to resolution
    • A positive” can do” attitude and exercise strong initiative and judgement
    • Ability to work independently and autonomously, excellent time and task management and ability to prioritize.
    • Demonstrated flexibility and ability to embrace change
    • Ability to develop, document and implement standards, procedures, user guides and outlines to support operational and end-user processes.
    • Good working knowledge of standard Microsoft Office Products.
    • Strong analytical and problem-solving skills.
    • Familiarity with BC’s privacy legislation and requirements
    • Web-based applications such as internet browsers and email clients
    • One year or more of professional technical customer support experience in similar roles supporting web-based application
    • Grade 12
    • Subject to a criminal record check
    •  MCSE, MCP, A+, Network+ certifications preferred

     

    WHAT YOU WILL RECEIVE IN RETURN:

    At RECBC, we want to ensure that we are continually investing in our greatest resource — our people.

    In addition to living out your values by working towards fulfilling the mandates of RECBC, we hope to make your employment experience with us the best it can be with employee perks and benefits that contribute to a balanced and enjoyable lifestyle for you and your family.

     

    Here is what you can expect from us:

    • Flexible working hours
    • Paid time off
    • Gym membership
    • Pension plans
    • Health insurance
    • Maternity leaves
    • Ergonomic workstations 
    • Employee and family assistance programs
    • Employee professional development and training programs

     

    This is an opportunity to participate meaningfully in the protection of British Columbia’s real estate consumers as part of a collaborative and motivated team. If you want a rewarding career in an environment that values innovation, transparency and accountability, consider RECBC.

    The team at the Real Estate Council of BC thanks you for your interest!

     

    Apply now - will open in a new tab
  • Licensing Clerk

    ABOUT US:

    The Real Estate Council of British Columbia protects the public interest by enforcing the licensing and licensee conduct requirements of the Real Estate Services Act. We license individuals and brokerages engaged in real estate sales, rental and strata property management, set entry qualifications, investigate complaints against licensees and impose disciplinary sanctions under the Act.

    We are responsible for ensuring that the interests of consumers who use the services of real estate licensees are adequately protected against wrongful actions by real estate professionals. We encourage public confidence by impartially setting and enforcing standards of conduct, education, competency and licensing for real estate professionals.

    We are accountable to government, and we advise government on real estate industry issues. 

     

    WHAT YOU WILL BE DOING:

    Reporting to the Manager of Licensing, the Licensing Clerk Level is responsible for processing both routine and non-routine applications for licensing and providing day-to-day support to the Licensing Department.

    • Working under moderate supervision, process routine and non-routine applications for new applications, renewals, category/level changes, transfers, reinstatements and re-licenses, name changes, team member changes.
    • Process more complex yet well-defined applications and enquiries including personal real estate corporations, licensing education and education requalification enquiries, licensing histories, and dealing with suspensions and terminations.
    • Understanding of regulatory licensing requirements is needed to engage in telephone and email communication with applicants, advises and recommends appropriate options and procedures with respect to application deficiencies or system support needs
    • Provide clerical and administrative support as required both within the Licensing Department and elsewhere in the organization.
    • Some training of new incumbents 
    • Perform additional duties and projects of similar scope and complexity as assigned.

     

    WHAT YOU BRING TO THE TABLE:

    • 3+ years of experience ideally in a real estate or related environment
    • Proficient using MS Office, familiarity with Windows environment 
    • Excellent editing and proof-reading skills.
    • Attention to detail and a high level of accuracy. 
    • Demonstrated high level of initiative, time management and organizational ability.
    • Excellent communication skills, both written and verbal.
    • Ability to work both independently and as a team member.
    • Ability to analyze situations and find solutions.
    • Ability to maintain a calm demeanor during busy or stressful times.
    • Ability and desire to transfer knowledge to entry level staff.
       

    WHAT YOU WILL RECEIVE IN RETURN:

    At RECBC, we want to ensure that we are continually investing in our greatest resource — our people.

    In addition to living out your values by working towards fulfilling the mandates of RECBC, we hope to make your employment experience with us the best it can be with employee perks and benefits that contribute to a balanced and enjoyable lifestyle for you and your family.

    Here is what you can expect from us:

    • Flexible working hours
    • Paid time off
    • Gym membership
    • Pension plans
    • Health insurance
    • Maternity leaves
    • Ergonomic workstations 
    • Employee and family assistance programs
    • Employee professional development and training programs

    This is an opportunity to participate meaningfully in the protection of real estate consumers in British Columbia as part of a collaborative and motivated team. If you want a rewarding career in an environment that values innovation, transparency and accountability, consider RECBC.

    The team at the Real Estate Council of BC thanks you for your interest!

    Apply now - will open in a new tab